Frequently Asked Questions
How does your service work?
512togo is a restaurant delivery service bringing customers and restaurants closer together. When engaging our company to coordinate food delivery, you are hiring the services of a self-employed delivery professional. We provide delivery from your favorite San Marcos restaurants to homes, businesses, hospitals, and colleges. Really, anywhere you want food, we'll take it there. We are not affiliated with some of the restaurants and in no way are we claiming to be in business with some of the businesses listed, unless otherwise stated.
How long does it take for a delivery?
Normally we quote around 40 minutes to 50 minutes for the average delivery. Some orders may take longer depending on the distance, driver availability, size of the order and which restaurants the order is from. Please be aware that we are working with some of the most popular restaurants in town and together we are working hard to provide the best customer service possible in a timely manner.
Is gratuity for the driver included in the price of the order?
No, our drivers are paid with tips. Please take into consideration the work of our mobile wait staff to deliver your food promptly and professionally.
What areas are available for delivery?
The best way to find out if we deliver to your area is to create an account and type in your address. The website will tell you whether we are able to offer delivery to your area.
Do you have a delivery fee?
Yes, our delivery fee varies depending on how far away the customer is from the restaurant. Most restaurants have a $3.99 delivery fee and if the fee differs, the price will be shown when you hover your mouse over the name of the restaurant.
Information Collection, Use, and Sharing
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for https at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. If paying with cash and you do not have enough funds on hand 512togo has the right to charge the remaining balance to a previously used Credit Card.
Your Access To and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
1. See what data we have about you, if any.
2. Change or correct any data we have about you.
3. Have us delete any data we have about you.
4. Express any concern you have about our use of your data.
Effective date: May 5, 2019
512togo (us, we, or our) operates the https://www.512togo.com website and the 512togo mobile application (the Service).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include, but is not limited to:
- Email address
- Cookies and Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (Usage Data).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
512togo uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure Of Data
512togo may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of 512togo
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (Service Providers), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (Children).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
- By email: email@example.com
PLEASE CONTACT 512togo WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES